Refund policy

Returns & Exchanges Policy

We engineered this sweater to solve the problem of uncomfortable, itchy office wear. We stand behind the quality of our dual-layer construction, but we understand that buying premium apparel online requires trust.

1. The 7-Day "Zero-Itch" Guarantee (Refunds) If you receive your Mehral sweater and it isn't the most comfortable wool garment you own, you can return it for a refund of the garment's purchase price.

  • You must initiate the return within 7 days of the delivery date.

  • The garment must be in strictly unworn, unwashed, and original condition with all tags completely attached.

  • Return shipping costs for change-of-mind refunds are the responsibility of the customer. Original shipping charges are non-refundable.

2. The Perfect Fit Exchange (Sizing) Getting the right fit is crucial for a professional silhouette. If you need a different size, we are happy to facilitate an exchange.

  • Exchanges must be requested within 14 days of the delivery date.

  • The garment must be unworn, unwashed, and have all original tags attached.

  • Because this is a strictly limited batch, exchanges are subject to inventory availability. If your requested size is sold out, we will issue a full refund instead.

  • Return shipping costs for size exchanges are the responsibility of the customer.

3. International Returns & Exchanges Due to the high cost and transit times of international logistics, we highly recommend reviewing our sizing guide carefully before purchasing.

  • International customers are welcome to return items under the 7-Day Guarantee, but the customer is responsible for all return shipping costs and any associated customs fees to re-enter Australia.

  • For international sizing issues, we recommend returning the original item for a refund and placing a separate, new order for the correct size to ensure the limited stock is secured immediately.

4. The 30-Day Craftsmanship Warranty (Faults) We hold our manufacturing to the highest standards. If you discover a genuine fault in the stitching, fabric, or construction of your garment within 30 days of delivery, we will replace the item immediately.

  • In the event of a manufacturing defect, Mehral will cover all return shipping costs.

  • Please note that minor pilling around high-friction areas (like cuffs) is a natural characteristic of premium Merino wool and is not considered a manufacturing defect.

How to Initiate a Return or Exchange: To start a return or exchange, simply reply to your original order confirmation email or contact us at support@mehral.com.au. Please include your order number and the reason for the return. We will provide you with the exact return shipping address and instructions within 24 hours.