Contact information

Contact Us

We are here to help. Whether you have a specific question about our dual-layer Merino and organic cotton construction, need personalized sizing advice for your wardrobe, or require assistance with an existing order, we want to hear from you.

As a dedicated, independent brand, we handle every customer inquiry personally to ensure you receive the exact support you need.

Email Us The most efficient way to reach us is via email. Please include your order number in the subject line if you are inquiring about a recent purchase.

• Support Email:  support@mehral.com.au

Response Time We aim to reply to all inquiries within 24 to 48 hours.

Business Hours & Location Mehral is proudly designed and operated out of Canberra, Australia. Our standard customer service hours are:

• Monday – Friday

• 9:00 AM – 5:00 PM (AEST)

*** A Note on Fit and Quality If you have just received your sweater and have questions about the fit or the natural characteristics of premium wool, please do not hesitate to reach out. We engineered this garment to be the most comfortable piece in your professional rotation, and we are committed to ensuring it meets that standard.